1. What types of industrial boilers does EPCB manufacture?
EPCB manufactures a wide range of industrial boilers including steam boilers, hot water boilers, thermal oil boilers, and waste heat recovery boilers. We cover gas-fired, oil-fired, biomass-fired, coal-fired, and electric boiler systems.
2. What fuel options are available?
Our boilers can operate on various fuels: Natural Gas, LPG, Diesel, Heavy Oil, Wood Chips, Pellets, Coal, Husk, Straw, and Electricity. We also design multi-fuel boilers for flexible operations.
3. What is the typical delivery time?
Standard boilers typically have a delivery time of 30-45 days. Larger or custom-designed boiler systems may take 60-90 days depending on complexity and material availability.
4. Do you provide installation and commissioning?
Yes, we provide full technical support. We can send experienced engineers to your site for installation guidance, commissioning, and staff training to ensure safe and efficient operation.
5. What certifications do your boilers have?
Our boilers hold international certifications including ASME (S & U stamps), CE (PED), ISO 9001, EAC, and we are approved by major inspection agencies like SGS and BV.
6. What is the boiler lifespan?
With proper water treatment and regular maintenance, an EPCB boiler can last over 20-25 years. Many of our first-generation boilers are still in efficient operation today.
7. How do I choose the right boiler capacity?
Capacity depends on your industry requirements (steam consumption, heat load, etc.). We recommend contacting our technical team for a free calculation based on your production process and equipment needs.
8. What after-sales service do you provide?
We offer 24/7 online technical support, spare parts supply, regular maintenance reminders, and on-site repair services if required. Our global network ensures rapid response times.
9. Can you design custom boilers for special requirements?
Absolutely. Our R&D team specializes in custom solutions for unique space constraints, specific fuel types, or special high-pressure/temperature requirements.
10. What are the payment terms?
Typically, we accept T/T (30% deposit, 70% before shipment) and L/C at sight. Other terms can be negotiated based on project scale and cooperation history.
11. How is the boiler transported and packaged?
Small boilers are shipped in standard containers. Large boilers are transported as main body plus accessories (skid-mounted where possible) using Flat Rack containers or Bulk Cargo ships with waterproof packaging.
12. What is the warranty period?
We provide a 12-month warranty from the date of commissioning or 18 months from the date of shipment, whichever comes first. Extended warranty options are available.
